Frequently Asked Questions
Everything you need to know about shopping with SalomonGCC
What is the estimated delivery time for orders within the GCC?
Delivery times vary by location. Orders within the UAE typically arrive in 1-2 business days, while shipping to Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman usually takes 3-5 business days.
How can I ensure I am purchasing the correct size for performance footwear?
We provide a comprehensive size guide on every product page. We recommend measuring your foot in centimeters and comparing it to our chart, as performance fit can differ from lifestyle shoes.
What is your return policy for outdoor gear?
We offer a 14-day return policy for all unused items in their original packaging with tags attached. Please note that for hygiene reasons, certain base layers and socks cannot be returned.
Are Salomon products purchased on this site covered by a warranty?
Yes, all authentic Salomon products purchased through SalomonGCC come with a limited warranty against manufacturing defects. Footwear typically carries a 2-year warranty, while apparel and accessories are covered for 1 year.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), Apple Pay, and local payment options like Mada. Cash on Delivery is also available in select regions.
How do I track my shipment?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's portal to monitor your delivery in real-time.